If something is not right after the move

The quick fixes for what most often goes wrong right after the move.

I was signed out#

Sign in the same way you always did: the same email, or the same Google or Apple button. See sign in.

The app is empty, or my lists are missing#

You are almost certainly in a different account. Open the account switcher and check the name, then sign in to your usual account. Your account and your data walks through it.

I signed in with Apple and got a brand new empty account#

This happens if you used Hide My Email with Sign in with Apple in NewTwos. Apple gives each app a different hidden address, so the one Twos receives is not the one your NewTwos account was created with, and Twos cannot tell the two are you. Nothing is lost, your account and every thing in it are exactly where they were.

Two ways back in.

If NewTwos is still on the same device, open Twos there. It picks up the session from NewTwos, so you land in your real account without signing in at all.

Otherwise, use your old hidden address. Find it on your iPhone in Settings, tap your name, then Sign in with Apple (under Sign-In and Security on newer iOS), then NewTwos. Copy the address ending in privaterelay.appleid.com. In Twos tap Forgot password, enter that address, and Apple forwards the code to your real inbox. Set a password, then sign in with that address and password. Your account comes back with everything in it.

If neither works, write to support@twosapp.com and say you used Hide My Email with NewTwos. We can connect the two accounts for you.

It is asking me to pay again#

If you already pay for Plus, do not buy it again. Check that you are in the right account. A NewTwos subscription carries over even though Restore in Twos cannot see it. See Twos Plus and purchases.

My widget is blank#

Remove the widget and add it again. The new widgets need iOS 17 or later. See widgets.

My Siri shortcut stopped working#

The original app's Siri actions were replaced. Rebuild the shortcut with the new actions. See Siri and Shortcuts.

A reminder fired twice#

Open Twos once, and give it a moment to sync. It reschedules every reminder from your account when it opens. If it keeps happening, see notification problems.

A link opened the wrong app#

If you have both Twos and NewTwos installed, links can open either one. Delete NewTwos once you are signed in to Twos.

The old Android app says to update#

The original Android app can no longer be updated. Install Google Play and sign in with the same account.

Where did a feature go?#

Some settings from the original app have no equivalent in the new one. Settings that changed lists them. If you miss one, tell us.

Still stuck?#

Write to us. Include your device, the app version (in Settings, under help and about), the email on your account, and how you sign in. That usually lets us fix it in one reply. See contact support.