In Search of Excellence by Thomas Petersby Parker on TwosAn excellent company attribute that seems to underpin the rest: action orientation, a bias for getting things done.Complexity causes the lethargy and inertia that make too many companies unresponsive.The excellent companies are a vast network of informal, open communications. The patterns and intensity cultivate the right people's getting into contact with each other, regularly, and the chaotic/anarchic properties of the system are kept well under control simply because of the regularity of contact and its nature.Rich informal communication leads to more action, more experiments, more learning, and simultaneously to the ability to stay better in touch and on top of things.We have come to believe that the key success factor in business is simply getting one's arms around almost any practical problem and knocking it off—-now.