How to Win Friends and Influence People by Dale Carnegieby Parker on TwosAbilities wither under criticism; they blossom under encouragement.If you want to improve a person in a certain aspect, act as though that particular trait were already one of his or her outstanding characteristics.“Give a dog a bad name and you may as well hang him.” But give him a good name - and see what happens!Be liberal with your encouragement, make the thing seem easy to do, let the other person know that you have faith in his ability to do it, that he has an undeveloped flair for it - and he will practice until the dawn comes in the window in order to excel.A leader’s job often includes changing your people’s attitudes and behavior.