Dr. Deming was asked, What should be the aim of management? What is their job? “Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide. Quality means what will sell and do a customer some good--at least try to.”
by Michael Potter on Twos
- Dr. Deming was asked, What should be the aim of management? What is their job? “Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide. Quality means what will sell and do a customer some good--at least try to.”