https://docs.google.com/document/d/10uQGXRF27HUSLrKmAHHp7rZZz5CzG2WPbtRnT5P514I/edit. High level. Ask questions, listen, don't interrupt, be quiet. Intro. There are no wrong answers. You can't make mistakes. Think aloud as much as possible: describe what you're looking at and what you're trying to do. Don't worry about hurting our feelings. We are doing this to improve the app, so we need to hear your honest reactions. Ask questions as we go. I may not be able to answer them until the end since we’re interested in how people do when they don’t have someone sitting next to them to help. But if you still have any questions when we’re done I’ll try to answer them then.. Warm up. What is your occupation? What do you do?. Wrap up. What did we forget to ask about?. Who else should we talk to?