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- Microsoft MB-280 Exam Overview:
- Certification Vendor: Microsoft
- Exam Name: Microsoft Dynamics 365 Customer Experience Analyst
- Exam Number: MB-280
- Passing Score: 700/1000
- Real Exam Qty: 40-60
- Exam Format: Multiple-choice, Scenario-based
- Exam Duration: 120 minutes
- Available Languages: English
- Related Certifications: Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate
- Certificate Validity Period: 1 year (renewal available)
- Exam Price: $165 USD
- Sample Questions: Microsoft MB-280 Sample Questions
- Exam Way: Online proctored (Pearson VUE) or in-person testing center
- Pre Condition: Recommended: Familiarity with Microsoft Dynamics 365 Customer Insights and basic data analytics concepts. No mandatory prerequisites, but hands-on experience is beneficial.
- Official Syllabus URL: https://learn.microsoft.com/en-us/certifications/exams/mb-280
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- Our Microsoft Exam Questions greatly help Microsoft Dynamics 365 Customer Experience Analyst (MB-280) exam candidates in their preparation. Our Microsoft Dynamics 365 Customer Experience Analyst (MB-280) practice questions are designed and verified by prominent and qualified Microsoft Dynamics 365 Customer Experience Analyst (MB-280) exam dumps preparation experts. The qualified Microsoft Dynamics 365 Customer Experience Analyst (MB-280) exam questions preparation experts strive hard and put all their expertise to ensure the top standard and relevancy of MB-280 exam dumps topics.
- Microsoft MB-280 Exam Syllabus Topics:
- Topic Details
- Topic 1
- Configure and Customize Dataverse and Model-Driven Apps: This section covers the ability of Dynamics 365 Sales Professionals in the configuration and customization of Dataverse and model-driven apps to meet business needs.
- Topic 2
- Implement the Dynamics 365 App for Outlook: This section emphasizes the integration of Dynamics 365 with Outlook to enhance productivity and streamline sales processes for Dynamics 365 Sales Professionals.
- Topic 3
- Demonstrate Dynamics 365 Customer Insights Capabilities: This section focuses on leveraging customer data to drive sales strategies through Dynamics 365 Customer Insights.
- Microsoft Dynamics 365 Customer Experience Analyst Sample Questions (Q123-Q128):
- NEW QUESTION # 123
- A company deploys Dynamics 365 Sales.
- You are deploying Dynamics 365 App for Outlook to all users in the environment. You complete the following steps of the deployment:
- ● Assign all users the required security privileges.
- ● Enable and test all mailboxes.
- Users report that the app is NOT visible within their Outlook client.
- You need to make Dynamics 365 App for Outlook available to all users.
- Which two actions should you perform? Each correct answer presents a complete solution. (Choose two.) NOTE: Each correct selection is worth one point.
- A. Assign the Dynamics 365 App for Outlook User security role to all users.
- B. Add the app for all users.
- C. Provide the app URL to the users.
- D. Share the app with all users.
- E. Instruct users to install the app.
- Answer: B,E
- Explanation:
- Deploy and install Dynamics 365 App for Outlook
- Step 1: Set the default synchronization method [Assume done]
- Step 2: Test email configuration and enable mailboxes [Done]
- Step 3: Provide security role access [Done]
- The security role Dynamics 365 App for Outlook User is available from build 9.1.0.4206 or later. If a user doesn't have this security role or its underlying privileges, they'll receive the following error: You haven't been authorized to use this app. Check with your system administrator to update your settings. You must add users to this role so they can use Dynamics 365 App for Outlook. This will ensure that the users have the basic privileges needed to access App for Outlook.
- Step 4: Install App for Outlook
- Follow these steps to push Dynamics 365 App for Outlook to selected users, all users, or have users install it themselves as needed.
- Step 4.1: Push the app to your users
- To push the app to your users, from your app, go to Settings > Advanced Settings.
- Go Settings > Dynamics 365 App for Outlook.
- The Getting Started with Microsoft Dynamics 365 App for Outlook page lists all eligible users that can use App for Outlook. You have several different options on how you can deploy the app to your users.
- Etc.
- Or
- Step 4.2: Have users install App for Outlook themselves
- From your app, go to Settings > Advanced Settings.
- Select the Settings button Settings button., again and then select Apps for Dynamics 365 apps.
- In the Apps for Dynamics 365 apps screen, under Dynamics 365 App for Outlook, users select Add app to Outlook.
- Reference:
- https://learn.microsoft.com/en-us/dynamics365/outlook-app/deploy-dynamics-365-app-for-outlook
- NEW QUESTION # 124
- You need to ensure that a user named User1 can assign salespeople to sales territories. The solution must use the principle of least privilege.
- To which security role should you assign User1?
- A. Vice president of sales
- B. Sequence manager
- C. Forecast manager
- D. Sales team member
- Answer: A
- Explanation:
- Correct:
- Salesperson [Preferred]
- Vice president of sales [Too much privilege compared to Salesperson. It is the second best option to be used if Salesperson is not an option] Incorrect:
- Forecast manager [Too limited]
- System customizer [Too limited]]
- Users who have full permission to customize the environment. Users with this role have organization-level access to custom entities and user-level access to system entities.
- Access includes but not limited to
- reate, read, write, delete, and customizations across all features in the application.
- Sales team member [Too limited]
- Sequence manager [Too limited]
- Vice president of sales [Too much privilege compared to Salesperson]
- Users who typically manage the sales organization for several business units or the entire organization Access includes but not limited to Same permissions as the Sales Manager, except that their scope of access is broader.
- Note 1:
- Sales Manager
- Users who manage a team of sellers and are responsible for the team's performance. They're also responsible for creating and managing products, setting sales targets, and projecting sales forecasts.
- Access includes but not limited to
- Access to product management, sales management, sales forecasting, and goal management, along with the privileges of the Salesperson role.
- Note 2:
- The principle of least privilege means granting the user only the minimum permissions necessary to perform their tasks. In this case, to allow User1 to assign salespeople to sales territories, the Salesperson role typically includes privileges related to managing sales processes, such as territories, while limiting access to broader system functions like those available to a Vice President of Sales or System Customizer.
- The System Customizer and Vice President of Sales roles would grant more permissions than necessary, which would violate the principle of least privilege. The Sales Team Member role is typically too limited for assigning salespeople to sales territories, which requires more specific access.
- NEW QUESTION # 125
- Drag and Drop Question
- Your organization introduced a new loyalty solution that exposes the loyalty profile and related point transactions in an Azure SQL Database.
- You need to ensure the new loyalty data is imported from the Azure SQL Database into Dynamics 365 Customer Insights ?Data and refreshed incrementally.
- Which five actions should you perform in sequence within Customer Insights ?Data before selecting Save to complete the creation? To answer, move the five appropriate actions from the list of actions to the answer area. Arrange the five actions in the correct order.
- Answer:
- Explanation:
- Explanation:
- Step 1: Create a new data source based on Microsoft Power Query
- To configure Dynamics 365 Customer Insights - Data, first bring in source data for processing.
- Customer Insights - Data provides several types of data connectors to connect to and ingest data from a broad set of sources.
- Customer Insights - Data, Connect to a Power Query data source
- Power Query with data source Azure SQL Database supports incremental refresh.
- Step 2: Select the data source and tables to ingest
- Connect to Azure SQL database from Power Query Desktop
- To connect to an Azure SQL database from Power Query Desktop, take the following steps:
- Select Azure SQL database in the get data experience. The get data experience in Power Query Desktop varies between apps
- In SQL Server database, provide the name of the server and database (optional).
- Select either the Import or DirectQuery data connectivity mode.
- [Steps omitted]
- In Navigator, select the database information you want [Step 2], then either select Load to load the data or Transform Data [Step 3] to continue transforming the data in Power Query Editor.
- Step 3: Complete the transformation steps and select Next,
- Step 4: In the Set up incremental refresh dialog box, select Set up to open the Incremental refresh settings.
- When you select Incremental Refresh [Step 4], a pop-up window will appear. In this window, select the table [Step 5] that you want to set up for incremental refresh and click the button next to Incrementally refresh this table.
- Step 5: Select the tables and provide the required incremental refresh details.
- NEW QUESTION # 126
- You are using a forecast template.
- You must configure the forecast by territory.
- You need to configure the forecast parameters.
- Which parameter should you configure?
- A. Hierarchy table
- B. Hierarchy relationship
- C. Top of hierarchy
- D. Rollup table
- Answer: B
- Explanation:
- Define a forecast model
- Define the entities that must be used to generate the forecast.
- In the General step of the Forecast configuration page, define the fields that should be used for the forecast.
- [Steps 2 to 6 omitted]
- Select a Rollup to hierarchy relationship.
- This step establishes a relationship between the rollup and hierarchy entities. Each forecast template starts with a default rollup to hierarchy relationship:
- Choose different values to support your organization's specific requirements if needed.
- Note: Select a template
- The fastest way to create a forecast is to use a template. The template that you select defines how the forecast groups data.
- On the Forecast configurations page, select one of the following templates:
- Org chart forecast: Rollup columns and projections are based on your organization's reporting structure. This template uses the Manager field of the User entity for the hierarchy.
- Product forecast: Rollup columns and projections are based on the product hierarchy.
- -> Territory forecast: Rollup columns and projections are based on the sales territory hierarchy.
- Reference:
- https://learn.microsoft.com/en-us/dynamics365/sales/define-general-properties-scheduling-forecast
- NEW QUESTION # 127
- A battery manufacturer wants to sell their batteries in boxes of 12 and cases of 24 boxes. You need to set up a unit group so that the manufacturer can sell different quantities. What should you create first?
- A. related unit
- B. primary unit
- C. base unit
- Answer: C
- Explanation:
- In Dynamics 365 Sales, when setting up a unit group, you must first define the base unit. This is the fundamental unit of measurement for a product and serves as the foundation for defining related units within the group.
- For the battery manufacturer, defining a base unit (such as a single battery) is necessary before configuring related units for boxes of 12 and cases of 24 boxes, as these will be multiples or related units derived from the base unit.
- NEW QUESTION # 128
- .....
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