Request types
by Brands · 5 things on Twos
- Each request type can have its own customer facing personalised status names even though they can share the same workflows as other request types
- If an issue type does not have a request type, it will not show up in any request type queues
- E.g. You can not upgrade an incident issue type to a major incident without a request type and you can not see the incident issue type in the incident queue
- Can only change Request Types if it’s the same issue type via bulk edit feature
- Request types manage specific settings such as naming, portal customization and descriptions, while issue types manage foundational settings like workflows and fields.