Project admin vs Jira admin
by Brands · 5 things on Twos
- Project admin can add organisations but not delete them
- Jira admins can let customers create their own accounts
- Jira admins can:
Configure the "Cancel transition" to be seen by customers
Limit which agents can transition issues to "On Hold" status (Condition)
Add the "Approval" status and allow customers to select their own approvers.
- Project admins can change the status name on the customer portal so the customer can view a different status name
- Project administrators for your service project can:
access all features in Jira Service Management
manage users and roles in service projects
set up portals, request types, queues, reports and SLAs
perform all tasks that agents can