Channels
by Brands · 8 things on Twos
- Help center portal link: Automatically comes with JSM
- Widget which can be added to websites
If you want to suggest articles to your customers in the widget, make sure that you’ve set the Who can view permission for the required knowledge base spaces to Anyone.
- The email address that customers can email to create tickets and the request type can be changed for the emailed requests
- Only one email may be configured at one time alongside the default JSM email that comes with the license
- Chat app to communicate through
- Issue collector - smaller widget for websites, cant customize fields