JSM JQL statements
by Brands · 9 things on Twos
- "Time to resolution" = breached()
- other SLA-related functions:
running() - Even if the SLA is out of calendar hours it can still be running
paused() - Met its pause condition,
completed() - Met its completed condition whether or not its breached or met
- != paused() could mean its complete or running
!= running() could mean paused or complete
They are not exact opposites
- breached() - only issues that are breached in the current or last cycle
everBreached() - Any issues that breached in any cycle
- withinCalendarHours() - active issues within calendar hours
- "Time to first response" > elapsed("30m")
elapsed(1h) - parameters search for how long the SLA has been running
- "Time to first response" < remaining("-30m") would show all issues that have breached by over 30m on this SLA and are still running
remaining("-30m") - parameters search for how long is left until SLA is breached
- != breached() includes NOT running() and NOT paused()
- NOT assignee CHANGED (used when you need to check if assignee has never changed)