SLA's
by Brands · 5 things on Twos
- To customize SLA's, you require JSM product access and Administer projects permissions
- To view SLA's, you just need Jira service management product access
- Not possible to copy SLA's to another project or rename them when created, they are project specific
- System setting that can make it possible for Project admins to create SLA's
- Changes to SLA times or calendars reflect on all open tickets which might cause them to automatically breach