Usability test with aunt Ann (in her 50’s)
by Joe · 31 things on Twos
- Uses two different calendars, notes, gets texts, emails
- BUG: Dictation crashed the app (on my phone, not hers, was using a birthday reminder example, crashed before hitting save)
- I was not able to reproduce this
- Wanted to practice with Christmas lists. They’re everywhere. Signal, email, texts, notes, etc.
- ✓ Must add labels to quick actions
- ✓ Ok
- ✓ Big text hard to click “done” on hyperlink menu —> also should change it to “save” also can the button in the keyboard say “done” or “save”
- ✓ Ok
- Can we make links always go to the links section in the hyperlinks menu like if it has “www.” then push it to the website section
- I’ll take a look. I’m not sure. It would possibly leave the text blank if we did that and they didn’t add text
- ✓ Not seeing arrows for tomorrow/today on big text v3.467
- ✓ Big text issue causing the title to wrap
- ✓ Change copy on top of update releases to remembering
- ✓ Add sublist to select / quick actions by default
- ✓ Done, but you were always concerned about too many options to start. Do they need sublist?
- ✓ Wants alert sounds “I know what the Snapchat sound vs Facebook sound is like”
- ✓ Ok
- ✓ Can we get the “save” button for reminders to the bottom of the screen?
- ✓ No, not in a modal
- ✓ Can we make the top bar icons (calendar, world, back, menu) slightly smaller on big text so that the search bar is a little bigger
- ✓ Ok
- Thought the push to events section was “download” or “push to calendar” we should probably fix this experience with a new icon or new experience of adding things to the events section
- List with a lot of hyperlinks taking a long long time to render is there anyway we can see that up?
- Share vs Collab “makes my brain explode”
- Simplify accessing Twos everywhere “I want to know how to add the chrome extension, what website to go to, because I buy all my things online”
- Went to Home to find a list - need to improve home
- Can we make open sublist as list easier? Should it be one tap to open and two taps to drop it down?
- Two taps is not intuitive and I think more space is better
- Overall takeaway: if we want to reach our 5 year goal in 6 months, we still need more simplification. What is the feature(s) that make Twos above the rest, what is the messaging that communicates the benefit, what is the UI/UX that gets people (like my aunt) to realize that asap. She was experiencing the problem directly. All her notes and lists were everywhere - but couldn’t really explain how/what the benefit was of everyone simply using Twos instead. It’s almost like how do we get people to collab earliest/easiest.
- She did say she understood the benefit was “remembering” things all in one place. And the methodology being writing things down in the quickest, easiest, and organized way.