Users complain they do not see any issues in the closed status on the DEV kanban board. . But they can see there are Closed issues in the DEV project when they perform a search. Users complain that they do not see any issues in the Closed status on the DEV kanban board, but there are Closed issues in the DEV project when they search. . Identify two relevant configs to check. CORRECT! If a closed status is not mapped to any columns then users will not see any Closed issues on the board. INCORRECT! Since users can see Closed issues elsewhere in Jira, then the problem cannot be issue level security. CORRECT! The board filter or kanban board sub filter could exclude issues in the Closed status. INCORRECT! Swim lanes are irrelevant, they never hide issues. INCORRECT! Close issues permission is related to the users ability to transition issues to Closed, not to view them.