Atilla customer interview script
by Joe · 76 things on Twos
- Ah-Tilll-La
- Likes Mila Note (because he is visual) and Cron (also visual)
- You gave me a lot of trouble getting a username this morning.
- Change helper text to "servers are down"
- Picking an app today
- I'm an apple person. Maybe I should just stick to reminders and notes because it works with siri.
- Me and my ADD mind
- Yours looks pretty
- Likes sublists
- CRMs are too big
- Easy searching
- Only checking one app
- Travels a lot - trip information
- Outlook
- Pasting pictures
- Hyperlinking. Connect to exchange calendar.
- Share as image requested for printing purposes
- The phone looks a little ugly, get into Loom and post them on YouTube
- ✓ Follow up with Atilla
- ===
- Introduction
- ✓ Thanks for taking the time to share your experience with Twos. We’d love to understand how people use it, so we’ve scheduled some interviews with people like you who have used Twos to hear their stories.
- ✓ We’re not looking for any specific answer—your honest feedback will help us improve Twos. If you can’t remember something, that’s OK. We just want to hear about your experience.
- ✓ I’d like to keep our conversation to 30 minutes. Do you have a hard stop that I should know about?
- ✓ Would it be OK if I record our conversation so that I don’t need to take notes? We won’t use any of the footage without your permission.
- ✓ Great, let’s get started.
- Exploring
- Tell me a bit about yourself, e.g., demographic info, geographic location.
- Works for McKenzie
- Scuba diver
- Dutch (from Amsterdam)
- What’s your relationship with writing things down?
- GTD world. I like to design systems and never use them. Uses field notes.
- My brain when I write things down is better.
- ✓ How familiar are you with writing things down?
- What frustrates you about writing things down?
- It should not be too deep like notion.
- I'm pretty technical so looking for quick payoffs.
- Sync
- Desktop app
- iPad person
- What excites you about writing things down?
- What makes me happy is moleskin journaling apps. I like making things pretty. Trips.
- My clients, I like to put the picture of the logo
- I created a list, waiting for and an emoji sandcastle
- Customizations are important but not too much
- What did you run into that made you decide something needed to be done?
- Still struggling with my email management and getting to inbox 0. If I can put it into a system I almost decided to keep it seperate.
- Todoist
- OneNote
- Apple freeform
- I am a mindmap guy.
- Lists are good and needs a good search function.
- Love hate with evernote.
- If you could easier connect a note to a reminder, I might have stuck with that.
- I look up to you, it's a very busy field.
- ✓ When did this happen?
- ✓ How often did this happen?
- How did this make you feel?
- I like them all. Still a kanban board fan. I've gotten to listen to all these asian efficiency guys who say stick to one system.
- If you do a good job, i'll stick with you for at least 3 months.
- Considering
- When did you start thinking about solving your problem with writing things down?
- I don't trust my systems because it's fragmented
- ✓ How did you hope to feel after solving your problem?
- How important is solving this problem to you?
- Super important
- I'm as ADHD as it gets. Yet we are so well trained to make those connections.
- I would like to spend more time on the creative.
- I spend 99% of my time remembering.
- What was the first thing you did to solve the problem?
- Watched the Shu Omi video, liked the intuitiveness, didn't even get to Ample Note
- Tried to create a sublist, but it already appeared
- Workflowy, omnioutliner
- I forgot my friends birthday, I like the natural language thing.
- How did you start looking for solutions to solve the problem?