Hand-over mundane repeatable tasks to the VAs to free up time for partnership execution and relationship building with potential coaches/partners. We understand some 'small errors/fires' may occur with VAs taking a larger role but that is okay for the time being as we need to reach a next level of revenue scale. Phase 1. Micaela to take over setting up Mailchimp and simple text campaigns, she will schedule simple text and save MailChimp as scheduled draft to appropriate audience after getting instruction on athletes from Trent. We also must better understand what email/texts are getting send automatically as to not double text. Directions for mailchimp here: https://docs.google.com/document/d/1Nk4ZfA4DoEsHLVW_uMEDpIshGxGzoE1EdR3RMmhsG6c/edit?usp=sharing. Trent to create a spreadsheet with athletes, events areas he needs set out each day for Micaela, Micaela will set up simple texts and mail chimps to be sent out that evening (5pm to 6 30pm for all items)- Patrick and Trent to review for 30 mins around 3:30pm EST. Phase 2. Implement https://dots.dev/ to remove 100% of manual payouts via venmo. . Matt to implement and expected deployment on October 18th. Phase 3. Eliminate personalized text outreach in lieu of streak mail merge sent from firstname.lastname@example.org. Matt - please fix and ensure the accuracy of https://docs.google.com/spreadsheets/d/1RMsexXGABV_35j7wY3YoDlFfX5220qHN3JZQ3YS_k_M/edit?usp=sharing. Trent to create process on Tuesday and Friday for a 3 sequence email to be sent from the email@example.com, email after sign up is idle for 72 hours (ie signed up and has not yet paid) - @Matt is it easier to create a new miniserver for this? Trent to send Leiden the csv file and guide on phrasing for the mailmerge (can copy existing) and use directions (I believe Miceala Created Directions). Phase 4. Find a better source of lead lead gen for coaches high school players options include. Trent/Patrick to call showcases to purchase lists. Hire a better VA for data scraping teams? Purchase from Eli at Stat Stak. DM high school athletes with VA. Phase 5. Intercom / Returns /Refund policy. Ask new customers to email firstname.lastname@example.org to request a refund. Trent/Patrick to review and submit every Thursday at 4pm. Intercom move to a multiuser strategy, Trent to handle mid week, Patrick, evenings weekends, Leiden to potentially have an account as well?