Operational KPIs
by Joe · 75 things on Twos
- Support costs as a percentage of revenue
- Platform Risk
- Direct Traffic
- Organic Traffic
- Capacity utilization
- On standard operating efficiency
- Overall operating efficiency
- Overall equipment effectiveness
- Machine downtime
- Scheduled downtime
- Unscheduled downtime
- Machine set-up time
- Inventory turns
- Inventory accuracy
- First pass yield
- Failed audits
- Customer returns
- Revenue per employee
- Profit per employee
- Number of parts produced
- Overall equipment effectiveness
- Reject ratio
- Operating rates
- New product SKU sales
- Quality
- Production/output
- Labor cost
- Delivery performance
- Total cost
- Material cost
- Safety
- Reject/scrap
- Equipment utilization
- Total cycle time
- Overtime
- Backlog
- Open orders
- On-time delivery
- Maintain inventory level
- Safety recordables (near-misses)
- Stock-outs
- Sales vs. budget
- New revenue from existing customers
- Revenue from new customers
- Training hours
- Internal quality
- Number of customer issues
- Labor utilization
- Operating margins
- Training hours
- Customer lifetime value
- Processes and procedures developed
- Quarterly rocks completed
- Number of action list items completed on-time
- Number of action list items overdue
- Involuntary turnover
- Number of key hires
- Number of new hire failures in 90 days
- Number of starts per week
- “Fill percentage” of open jobs
- Applicants to hire ratio
- Interview to hire rate
- New hires vs. replacement hires
- Number of billable hours closed/won
- Number of billable hours delivered
- Days to fill
- Revenue
- Client Substitutions
- Average SERP ranking
- Number of keywords in SERP top 10
- Number of keywords in SERP top 3
- Percentage of traffic growth over 90 days
- Number of new blog posts
- Number of blog post visits
- Number of impressions