Aunt Melanie User Research (iPad)
by Joe · 87 things on Twos
- Potential feature ideas from AM user research
- Onboarding ipad landscape - gifs are too high on screen
- Think aloud as much as possible, describe what you are seeing, thinking, and trying to do
- Please don't worry about hurting my feelings, we are doing this to improve the app, so we need your honest feedback
- Started with onboarding
- Said she would normally watch if she needed to know what was going on
- Was able to watch and absorb most of the gifs
- She did not retain anything she learned from the onboarding during the scenario
- Something to pay attention to.
- Feel free to ask any questions as we go
- Do you have any questions?
- No
- What do you currently use to write things down?
- Usually paper, and very rarely notes. But I do not find notes to be useful.
- What sort of things are you writing?
- I do not write down very much. I am very visual. I have one big desk sized calendar in my pantry. If it is a real thing I put it on the calendar. I try not to make an engagement unless I am looking at the actual calendar.
- My life has been dangerous without my calendar
- Notes I just try to remember
- How do you decide where to write them?
- Why do you choose that option?
- What do you like about it?
- It is visual - I can remember where I wrote it, what color it was, where it is located. I can remember what it looked like.
- What do you wish they could do?
- Since it's physical - I do not like that it is in just one place. When I travel, I take a picture of it and try to read things from that.
- "as an aside" - people have been digitizing calendars for 25 years. I used to have one that was hand held and I hated it because everything looked the same. I could not customize it. The things that help me remember, it did not have any of them. People have been keeping their calendar digital for decades and I am not one of them.
- Would you ever change? What would cause you to change?
- There are things I think of during the day that it could be handy to put down. And I love the ability to move things around so easily. On notes you can only copy and then where am I going to put it?
- For me: if my paper calendar was on the screen and I could manipulate it with a stylist that would be nice. Cashiers with Chris and Lanelle. And then the calendar would make a list. Somehow writing it is better than typing for remembering.
- Moving things around is very helpful.
- Can you create a list for an upcoming vacation to Cabo? Things you want to bring and things you want to do
- First wanted to ask what day she was leaving
- Started by writing her things down on today
- Wrote down all the tasks she needs to complete on Today
- 'Pick up dry cleaning'
- 'Stop Mail'
- 'Buy sunscreen'
- Wrote down bathing suit and hit sublist - realized she did not want to name the sublist bathing suit and then wrote down pack to create the sublist.
- Did not do the actual scenario - ended up just starting to write things down.
- Make a sub list of things you need to bring: (PACK)
- Towels
- Chairs
- Boogie board
- Sun screen
- Umbrella
- Cooler
- Make a sub list of activities at the beach:
- Build a sand castle
- Apply sun screen
- Read
- Go in ocean
- Scrolled up to the top outside of sublist and did not know how to create a new sublist
- Back button IS intuitive.
- Wanted to swipe and then move - accidentally completed
- then when she wanted to move some of her things to the list, she pressed the move button.
- Accidentally got onto May 5th - asked her to get back to today. Was able to do it with side menu.
- Asked her to select her things and then see if she knew how to create a sublist -
- Instead of moving her things she then hit sublist again - and then found the matching list.
- Change helper text when finding a duplicate list to 'Move things to XYZ list that is matching'
- Despite having selected 'use existing list' she still had to delete the other sublist on today
- Which was intuitive in the thing action bar
- Can you turn the things you want to bring into tasks?
- Once she was told the word 'format' she was able to find it.
- How would you change all your things to tasks?
- Select circles are pretty far to the right when in landscape mode
- Did not remember the format button even after she selected
- Went to list actions looking for format again, did not find it.
- Renaming your sublist happens too frequently when trying to drop it down. Clicking on a list or sublist should not rename - we can add a list action for that?
- Can we make select all just select the things inside of the sublist
- Can you complete a few of those items?
- easy enough
- Can you add this list to the day you are leaving?
- Landscape mode ipad, move modal only showed 4/6 shortcuts for move.
- Was able to get back to today through side menu.
- Can you create a reminder to leave for the airport at 11 am on July 6th?
- Reminder is easy
- Can you write down a book recommendation for Harry Potter, star it, and move it to today?
- Wanted star to be in format, but it was not
- Should star be in format?
- Did not know to click on the dash to create a star
- Great, we're done.
- What are your thoughts about your experience, generally?
- I would be too lazy to learn it myself - if it weren't for you I wouldn't learn it
- "If we made the learning experience more fun, would you enjoy it more"
- No, that would piss me off.
- What should I have asked you that I didn't?
- Do you have any interest speaking with me again in the future?
- Do you have any friends that I can talk to that may be interested in, or get use out of, Twos?