The Virgin Way
by Parker · 10 things on Twos
- Richard Branson
- Listen — it makes you sound smarter
- You cannot fully understand colleagues if you don’t know anything about their life outside of the office
- Always try to look at what we are doing from the customer’s perspective
- People take a lot of satisfaction from knowing that they’re doing a good job, and that their efforts are appreciated—and the simplest way to stroke this passion is for leaders to use ample doses of gratitude
- “Leadership is the ability to hide your panic from others.” - Lao Tzu
- “The harder I practice, the luckier I get.” - Gary Player
- No matter how visionary, brilliant and far-reaching a leaders strategy might be, it can, and frequently does, all go for naught if it is not fully supported by a healthy and spirited corporate culture
- Don’t worry about profit. Think about customer service. Profit is a by-product of good customer service. It’s not an end in and of itself
- When we are more positive our brains are more engaged, more energized, creative, motivated, healthier, resilient, and productive